/* Sauti staff portal — design refresh (loaded after the compiled stylesheet).
   Tokens keep the Caritas of Hope brand: indigo for structure, magenta only
   for actions, red for urgency, green for "all good". */
:root{
  --sx-night:#1B1E5C;      /* sidebar */
  --sx-ink:#31357E;        /* headings and body text */
  --sx-mute:#6D71A3;       /* secondary text */
  --sx-faint:#9A9DC2;      /* tertiary text */
  --sx-canvas:#F1F2F8;     /* page background */
  --sx-surface:#FFFFFF;
  --sx-rule:#DDE0EE;       /* hairlines */
  --sx-wash:#F7F8FC;       /* quiet fills, row hover */
  --sx-brand:#ED008C;
  --sx-alert:#C1442D;
  --sx-alert-bg:#FBE9E5;
  --sx-warn:#A76A12;
  --sx-warn-bg:#FBF1DC;
  --sx-ok:#00823F;
  --sx-ok-bg:#E3F5EA;
}

/* ---------- page shell ---------- */
body.bg-paper,.bg-paper{background-color:var(--sx-canvas)}
body{font-feature-settings:"tnum" 1,"cv11" 1;-webkit-font-smoothing:antialiased}
:focus-visible{outline:2px solid var(--sx-brand);outline-offset:2px}

.h-14.border-b{background:var(--sx-surface);border-bottom:1px solid var(--sx-rule);height:3.5rem}
.h-14.border-b form input{background:var(--sx-wash);border:1px solid var(--sx-rule);border-radius:8px;padding:.45rem .8rem;font-size:.8125rem;color:var(--sx-ink)}
.h-14.border-b form input:focus{background:#fff;border-color:var(--sx-ink);box-shadow:0 0 0 3px rgba(49,53,126,.12);outline:none}

/* every existing card gets the same quieter surface */
.rounded-lg.border.border-ink\/10.bg-white{border-color:var(--sx-rule);border-radius:10px;box-shadow:0 1px 2px rgba(27,30,92,.05)}
main h1.text-xl,.p-8 h1.text-xl{font-size:1.5rem;line-height:2rem;font-weight:600;letter-spacing:-.01em}
.p-8 table .uppercase{text-transform:none;letter-spacing:0}
.p-8 table thead tr{color:var(--sx-mute)}
.hover\:bg-gray-100:hover{background-color:var(--sx-wash)}

/* ---------- sidebar ---------- */
.sx-side{background:var(--sx-night);border-right:1px solid rgba(255,255,255,.06)}
.sx-brand{display:flex;align-items:center;gap:.7rem;padding:1.4rem 1.25rem 1.2rem}
.sx-brand .sx-mark{height:2.1rem;width:2.1rem;border-radius:8px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.95rem;flex:none}
.sx-nav{flex:1;padding:.25rem .75rem 1rem}
.sx-navgroup{margin-top:1.15rem}
.sx-navgroup:first-child{margin-top:0}
.sx-navlabel{padding:0 .75rem .35rem;font-size:.75rem;font-weight:500;color:rgba(255,255,255,.42)}
.sx-navitem{position:relative;display:flex;align-items:center;gap:.7rem;padding:.5rem .75rem;border-radius:8px;font-size:.875rem;font-weight:500;color:rgba(255,255,255,.72);transition:background-color .12s,color .12s}
.sx-navitem svg{opacity:.8;flex:none}
.sx-navitem:hover{background:rgba(255,255,255,.07);color:#fff}
.sx-navitem.is-active{background:rgba(255,255,255,.11);color:#fff}
.sx-navitem.is-active svg{opacity:1}
.sx-navitem.is-active::before{content:"";position:absolute;left:-.75rem;top:.45rem;bottom:.45rem;width:3px;border-radius:0 3px 3px 0;background:var(--sx-brand)}
.sx-navitem.is-soon{color:rgba(255,255,255,.3);cursor:default}
.sx-soon{font-size:.6875rem;background:rgba(255,255,255,.1);border-radius:4px;padding:.05rem .35rem}
.sx-user{display:flex;align-items:center;gap:.7rem;padding:.9rem 1rem;border-top:1px solid rgba(255,255,255,.09);background:rgba(0,0,0,.14)}
.sx-avatar{height:2.1rem;width:2.1rem;border-radius:50%;background:rgba(255,255,255,.14);display:flex;align-items:center;justify-content:center;font-size:.8125rem;font-weight:600;flex:none}
.sx-user-name{font-size:.8125rem;font-weight:600;line-height:1.1rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sx-user-role{font-size:.75rem;color:rgba(255,255,255,.55);text-transform:capitalize}
.sx-signout{margin-left:auto;font-size:.75rem;color:rgba(255,255,255,.65);padding:.3rem .5rem;border-radius:6px}
.sx-signout:hover{background:rgba(255,255,255,.1);color:#fff}

/* ---------- dashboard ---------- */
.sx-page{padding:2rem 2.25rem 3rem;max-width:76rem;margin:0 auto}
.sx-head{display:flex;align-items:flex-end;justify-content:space-between;gap:1rem;flex-wrap:wrap}
.sx-head h1{margin:0;font-size:1.625rem;line-height:2rem;font-weight:600;letter-spacing:-.015em;color:var(--sx-ink)}
.sx-sub{margin:.15rem 0 0;font-size:.875rem;color:var(--sx-mute)}
.sx-actions{display:flex;gap:.5rem;align-items:center}
.sx-btn{display:inline-flex;align-items:center;gap:.4rem;border-radius:8px;font-size:.8125rem;font-weight:600;padding:.5rem .9rem;border:1px solid var(--sx-rule);background:#fff;color:var(--sx-ink);cursor:pointer;transition:background-color .12s,border-color .12s}
.sx-btn:hover{background:var(--sx-wash);border-color:#C9CDE3}
.sx-btn.is-primary{background:var(--sx-brand);border-color:var(--sx-brand);color:#fff}
.sx-btn.is-primary:hover{background:#D1007C;border-color:#D1007C}

.sx-card{background:var(--sx-surface);border:1px solid var(--sx-rule);border-radius:10px;box-shadow:0 1px 2px rgba(27,30,92,.05)}
.sx-card-head{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:1rem 1.25rem .35rem}
.sx-card-title{margin:0;font-size:.9375rem;font-weight:600;color:var(--sx-ink)}
.sx-card-body{padding:.5rem 1.25rem 1.15rem}
.sx-link{font-size:.8125rem;font-weight:500;color:var(--sx-ink);text-decoration:underline;text-decoration-color:var(--sx-rule);text-underline-offset:3px}
.sx-link:hover{text-decoration-color:var(--sx-ink)}
.sx-empty{font-size:.8125rem;color:var(--sx-mute);padding:.25rem 0}

/* the one memorable element: the live worklist */
.sx-band{margin-top:1.5rem;position:relative;overflow:hidden}
.sx-band::before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:var(--sx-faint)}
.sx-band[data-urgent="true"]::before{background:var(--sx-alert)}
.sx-band[data-urgent="false"]::before{background:var(--sx-ok)}
.sx-band-head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;padding:1.1rem 1.5rem .6rem 1.6rem}
.sx-band-title{margin:0;font-size:1.0625rem;font-weight:600;color:var(--sx-ink);display:flex;align-items:center;gap:.6rem}
.sx-band-note{margin:.2rem 0 0;font-size:.8125rem;color:var(--sx-mute)}
.sx-pulse{height:.6rem;width:.6rem;border-radius:50%;background:var(--sx-alert);flex:none}
@media (prefers-reduced-motion:no-preference){
  .sx-pulse{animation:sx-pulse 1.8s ease-out infinite}
  @keyframes sx-pulse{0%{box-shadow:0 0 0 0 rgba(193,68,45,.5)}70%{box-shadow:0 0 0 8px rgba(193,68,45,0)}100%{box-shadow:0 0 0 0 rgba(193,68,45,0)}}
}
.sx-rows{padding:0 0 .4rem}
.sx-row{display:grid;grid-template-columns:2.5rem 9.5rem 1fr auto;align-items:center;gap:.9rem;padding:.7rem 1.5rem .7rem 1.6rem;border-top:1px solid var(--sx-rule);color:var(--sx-ink);transition:background-color .12s}
.sx-row:hover{background:var(--sx-wash)}
.sx-ref{font-family:"IBM Plex Mono",ui-monospace,monospace;font-size:.8125rem;font-weight:500}
.sx-cat{font-size:.8125rem;color:var(--sx-mute);text-transform:capitalize;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sx-state{display:inline-flex;align-items:center;gap:.4rem;font-size:.8125rem;font-weight:500;white-space:nowrap}
.sx-state i{height:.5rem;width:.5rem;border-radius:50%;background:currentColor;flex:none}
.sx-state.is-alert{color:var(--sx-alert)}
.sx-state.is-warn{color:var(--sx-warn)}
.sx-state.is-ok{color:var(--sx-ok)}
.sx-more{padding:.55rem 1.6rem .85rem;border-top:1px solid var(--sx-rule);font-size:.8125rem;color:var(--sx-mute)}
.sx-calm{display:flex;align-items:center;gap:.75rem;padding:.4rem 1.6rem 1.25rem;font-size:.875rem;color:var(--sx-mute)}
.sx-calm svg{color:var(--sx-ok);flex:none}

.sx-chip{display:inline-flex;align-items:center;justify-content:center;min-width:1.9rem;height:1.45rem;padding:0 .4rem;border-radius:5px;font-size:.75rem;font-weight:700;color:#fff;background:#9CA3AF}

/* quiet metrics strip: one surface, hairline dividers */
.sx-strip{margin-top:1rem;display:grid;grid-template-columns:repeat(5,1fr)}
.sx-stat{padding:1rem 1.35rem;border-left:1px solid var(--sx-rule)}
.sx-stat:first-child{border-left:0}
.sx-stat-label{font-size:.8125rem;color:var(--sx-mute)}
.sx-stat-value{margin-top:.2rem;font-size:1.875rem;line-height:2.25rem;font-weight:600;letter-spacing:-.02em;color:var(--sx-ink);font-variant-numeric:tabular-nums}
.sx-stat-value.is-alert{color:var(--sx-alert)}

.sx-grid{margin-top:1rem;display:grid;gap:1rem;align-items:start}
.sx-grid.cols-2{grid-template-columns:1fr 1fr}
.sx-grid.cols-main{grid-template-columns:minmax(0,1.9fr) minmax(0,1fr)}

.sx-bar{display:flex;height:.7rem;border-radius:4px;overflow:hidden;background:var(--sx-wash);gap:2px}
.sx-bar span{display:block;height:100%}
.sx-legend{margin-top:1rem}
.sx-legend-row{display:grid;grid-template-columns:.75rem 1fr auto 3.2rem;align-items:center;gap:.7rem;padding:.5rem 0;border-top:1px solid var(--sx-rule);font-size:.8125rem;color:var(--sx-ink)}
.sx-legend-row:first-child{border-top:0}
.sx-legend-row i{height:.65rem;width:.65rem;border-radius:2px}
.sx-legend-row b{font-weight:600;font-variant-numeric:tabular-nums}
.sx-legend-row em{font-style:normal;color:var(--sx-mute);text-align:right;font-variant-numeric:tabular-nums}

.sx-table{width:100%;border-collapse:collapse;font-size:.8125rem}
.sx-table th{padding:.3rem 0 .55rem;text-align:left;font-weight:500;color:var(--sx-mute)}
.sx-table td{padding:.65rem 0;border-top:1px solid var(--sx-rule);color:var(--sx-ink)}
.sx-table tbody tr{cursor:pointer}
.sx-table tbody tr:hover td{background:var(--sx-wash)}
.sx-table td:last-child,.sx-table th:last-child{text-align:right}
.sx-table .sx-ref{font-size:.8125rem}
.sx-table .sx-status{text-transform:capitalize}

.sx-sys{display:flex;flex-direction:column}
.sx-sys-row{display:flex;align-items:flex-start;justify-content:space-between;gap:.9rem;padding:.6rem 0;border-top:1px solid var(--sx-rule);font-size:.8125rem}
.sx-sys-row:first-of-type{border-top:0}
.sx-sys-name{display:flex;align-items:center;gap:.55rem;color:var(--sx-ink);font-weight:500}
.sx-sys-name i{height:.5rem;width:.5rem;border-radius:50%;flex:none}
.sx-sys-detail{text-align:right;color:var(--sx-mute);max-width:11rem}
.sx-sys-detail.is-bad{color:var(--sx-alert)}
.sx-sys-detail.is-good{color:var(--sx-ok)}
.sx-demo{margin-bottom:.6rem;border-radius:7px;background:var(--sx-warn-bg);color:var(--sx-warn);padding:.5rem .7rem;font-size:.8125rem;line-height:1.2rem}

.sx-feed-row{display:flex;justify-content:space-between;gap:1rem;padding:.55rem 0;border-top:1px solid var(--sx-rule);font-size:.8125rem;color:var(--sx-ink)}
.sx-feed-row:first-child{border-top:0}
.sx-feed-row .when{color:var(--sx-faint);white-space:nowrap}
.sx-feed-row .who{font-weight:600}
.sx-feed-row .ref{color:var(--sx-mute)}

.sx-chart-note{font-size:.75rem;color:var(--sx-mute)}

@media (max-width:1180px){
  .sx-page{padding:1.5rem 1.25rem 2.5rem}
  .sx-stat{padding:.85rem 1rem}
  .sx-stat-label{font-size:.75rem}
  .sx-stat-value{font-size:1.5rem;line-height:2rem}
}
@media (max-width:980px){
  .sx-grid.cols-2,.sx-grid.cols-main{grid-template-columns:1fr}
  .sx-row{grid-template-columns:2.25rem 1fr auto}
  .sx-row .sx-cat{display:none}
}
@media (max-width:720px){
  .sx-strip{grid-template-columns:repeat(2,1fr)}
  .sx-stat:nth-child(odd){border-left:0}
  .sx-stat{border-top:1px solid var(--sx-rule)}
  .sx-stat:nth-child(-n+2){border-top:0}
}
/* sidebar: the menu scrolls, the signed-in user stays pinned at the bottom */
.sx-side{overflow-y:hidden}
.sx-nav{overflow-y:auto;min-height:0;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.18) transparent}
.sx-nav::-webkit-scrollbar{width:6px}
.sx-nav::-webkit-scrollbar-thumb{background:rgba(255,255,255,.18);border-radius:3px}
.sx-user{flex:none}

/* ======================= responsive shell (phone / tablet / desktop) ======================= */
.sx-burger{display:none;align-items:center;justify-content:center;height:2.5rem;width:2.5rem;margin-left:-.4rem;border-radius:8px;color:var(--sx-ink);flex:none}
.sx-burger:hover{background:var(--sx-wash)}
.sx-scrim{position:fixed;inset:0;z-index:55;background:rgba(15,17,60,.5)}
.h-14.border-b form{min-width:0}
.h-14.border-b form input{width:100%;min-width:0;text-overflow:ellipsis}

/* tablet and phone: the menu becomes a slide-out drawer */
@media (max-width:1023px){
  .sx-burger{display:inline-flex}
  .sx-side{position:fixed!important;top:0;left:0;bottom:0;z-index:60;height:100vh!important;height:100dvh!important;width:17rem;max-width:86vw;transform:translateX(-100%);visibility:hidden;transition:transform .22s ease,visibility 0s linear .22s;box-shadow:none}
  .sx-side.is-open{transform:none;visibility:visible;transition:transform .22s ease;box-shadow:8px 0 32px rgba(15,17,60,.35)}
  .h-14.border-b{padding-left:.9rem;padding-right:.9rem;gap:.6rem}
  main .p-8{padding:1.5rem 1.25rem}
}
@media (prefers-reduced-motion:reduce){.sx-side,.sx-side.is-open{transition:none}}
@media (max-width:640px){
  main .p-8,.sx-page{padding:1rem .9rem 2rem}
  .h-14.border-b{height:3.25rem}
  /* incoming call / transfer cards must never be wider than the screen */
  .fixed.rounded-xl.bg-white.shadow-lg{min-width:0!important;width:calc(100vw - 1.25rem);max-width:26rem}
}

/* ======================= phone layout rules for existing modules ======================= */
@media (max-width:640px){
  main .grid.grid-cols-4{grid-template-columns:repeat(2,minmax(0,1fr))}
  main .grid.grid-cols-3{grid-template-columns:minmax(0,1fr)}
  main .grid.grid-cols-3>.col-span-2{grid-column:1/-1}
  /* wide tables scroll sideways inside their card instead of being clipped */
  main .overflow-hidden:has(>table),main div:has(>table){overflow-x:auto;-webkit-overflow-scrolling:touch}
  main table:not(.sx-table){min-width:34rem}
  .sx-table{min-width:0}
  main audio{max-width:100%}
}
@media (max-width:720px){
  .sx-stat:last-child:nth-child(odd){grid-column:1/-1}
}

@media (max-width:640px){
  /* page headers wrap instead of squeezing the title or button */
  main .p-8>.flex.items-center.justify-between{flex-wrap:wrap;gap:.75rem}
  main .bg-brand{white-space:nowrap}
  /* filter bars wrap onto two lines */
  main .flex:has(>input){flex-wrap:wrap}
  main .flex:has(>input)>input{flex:1 1 9rem;min-width:0}
  /* permission matrix: keep the permission names visible while scrolling */
  .sx-matrix th:first-child,.sx-matrix td:first-child:not([colspan]){position:sticky;left:0;z-index:1;background:#fff;box-shadow:1px 0 0 var(--sx-rule)}
  .sx-matrix thead th:first-child{background:var(--sx-wash)}
}

/* ======================= case conversation view =======================
   This page renders full-screen (it has its own header, no portal shell). */
.flex.h-screen.sx-case{height:100vh;height:100dvh}
.sx-jump,.sx-jump-back{display:none}
.sx-case-side>.sx-jump-back+*{margin-top:0}
@media (max-width:1023px){
  .flex.h-screen.sx-case{flex-direction:column;height:auto;min-height:100vh}
  .sx-case-chat{height:100vh;height:100dvh;min-height:28rem;flex:none;border-right:0;width:100%;min-width:0}
  .sx-case-side{width:100%;flex:none;overflow:visible;border-top:1px solid var(--sx-rule);background:#fff;padding:1.25rem 1.25rem 2rem}
  .sx-jump{display:inline-flex;align-items:center;margin-left:auto;margin-right:.5rem;flex:none;border:1px solid var(--sx-rule);border-radius:8px;background:#fff;color:var(--sx-ink);font-size:.75rem;font-weight:600;padding:.4rem .7rem}
  .sx-jump-back{display:inline-flex;align-items:center;border:1px solid var(--sx-rule);border-radius:8px;background:var(--sx-wash);color:var(--sx-ink);font-size:.8125rem;font-weight:600;padding:.5rem .8rem}
}
@media (max-width:640px){
  .sx-case-chat .px-6{padding-left:1rem;padding-right:1rem}
  .sx-case-chat .overflow-y-auto{padding-top:.75rem;padding-bottom:.75rem}
  .sx-case-chat .text-xs.text-p1{min-width:0}
}

/* pop-up forms never grow taller than the screen: they scroll inside instead */
.fixed.inset-0>.bg-white{max-height:calc(100vh - 2rem);max-height:calc(100dvh - 2rem);overflow-y:auto}

/* ======================= queue, live conversations, reports ======================= */
.sx-badge{font-size:.75rem;font-weight:600;letter-spacing:0;text-transform:none;line-height:1.1rem}
@media (max-width:1023px){
  /* comfortable touch targets */
  .sx-act{min-height:2.75rem;min-width:5rem;padding-left:1rem;padding-right:1rem;font-size:.875rem}
  main a.flex.items-stretch{min-height:4.25rem}
}
@media (max-width:640px){
  /* only genuinely wide tables need to scroll sideways; short ones just fit */
  main table:not(.sx-table){min-width:0}
  main table:not(.sx-table):has(th:nth-child(5)){min-width:34rem}
  /* export buttons on Reports are easy to hit */
  main .p-8>.flex button,main .p-8>.flex a{min-height:2.5rem}
}

/* ======================= All chats ======================= */
.sx-input{background:#fff;border:1px solid var(--sx-rule);border-radius:8px;padding:.5rem .7rem;font-size:.875rem;color:var(--sx-ink);min-height:2.5rem}
.sx-input:focus{border-color:var(--sx-ink);box-shadow:0 0 0 3px rgba(49,53,126,.12);outline:none}
.sx-filters{margin-top:1.25rem;padding:.85rem;display:flex;flex-wrap:wrap;gap:.6rem;align-items:flex-end}
.sx-grow{flex:1 1 15rem;min-width:0}
.sx-datefield{display:flex;flex-direction:column;gap:.2rem;font-size:.75rem;color:var(--sx-mute)}
.sx-listcard{margin-top:1rem;overflow:hidden}
.sx-faint{color:var(--sx-mute)}
.sx-notice{margin-top:1rem;border-radius:8px;padding:.7rem .9rem;font-size:.875rem}
.sx-notice.is-ok{background:var(--sx-ok-bg);color:var(--sx-ok)}
.sx-notice.is-bad{background:var(--sx-alert-bg);color:var(--sx-alert)}
.sx-chats{margin:0}
.sx-chats th,.sx-chats td{padding-left:1rem;padding-right:1rem;text-align:left}
.sx-chats th:last-child,.sx-chats td:last-child{text-align:right}
.sx-chats tbody tr{cursor:default}
.sx-rowactions{display:inline-flex;gap:.4rem}
.sx-btn.sx-act{padding:.35rem .75rem}
.sx-btn.is-danger{color:var(--sx-alert);border-color:#EBC4BB}
.sx-btn.is-danger:hover{background:var(--sx-alert-bg)}
.sx-btn.is-danger-solid{background:var(--sx-alert);border-color:var(--sx-alert);color:#fff}
.sx-btn.is-danger-solid:hover{background:#A63A26}
.sx-btn:disabled{opacity:.5;cursor:not-allowed}
.sx-pager{display:flex;align-items:center;justify-content:space-between;gap:.75rem;padding:.8rem 1rem;border-top:1px solid var(--sx-rule);font-size:.8125rem}
.sx-pagerbtns{display:inline-flex;gap:.4rem}
.sx-onlynarrow{display:none}
.sx-chatcard{display:flex;flex-direction:column;gap:.35rem;padding:.9rem 1rem;border-top:1px solid var(--sx-rule)}
.sx-chatcard:first-child{border-top:0}
.sx-chatcard-top{display:flex;align-items:center;justify-content:space-between;gap:.75rem}
.sx-chatcard-id{display:inline-flex;align-items:center;gap:.5rem}
.sx-chatcard-meta{display:flex;flex-direction:column;gap:.1rem;font-size:.8125rem}
.sx-chatcard .sx-rowactions{margin-top:.4rem}
.sx-chatcard .sx-btn.sx-act{min-height:2.75rem;flex:1;justify-content:center}
.sx-modalscrim{position:fixed;inset:0;z-index:70;background:rgba(15,17,60,.5);display:flex;align-items:center;justify-content:center;padding:1rem}
.sx-modal{background:#fff;border-radius:12px;max-width:28rem;width:100%;max-height:calc(100dvh - 2rem);overflow-y:auto;padding:1.4rem;box-shadow:0 24px 60px rgba(15,17,60,.35)}
.sx-modal-title{margin:0;font-size:1.0625rem;font-weight:600;color:var(--sx-ink)}
.sx-modal-text{margin:.6rem 0 1rem;font-size:.875rem;line-height:1.35rem;color:var(--sx-mute)}
.sx-modal-label{display:block;font-size:.8125rem;font-weight:500;color:var(--sx-ink)}
.sx-modal-err{margin:.6rem 0 0;font-size:.8125rem;color:var(--sx-alert)}
.sx-modal-actions{display:flex;justify-content:flex-end;gap:.5rem;margin-top:1.2rem}
@media (max-width:760px){
  .sx-onlywide{display:none}
  .sx-onlynarrow{display:block}
  .sx-filters{display:grid;grid-template-columns:1fr 1fr;gap:.6rem;align-items:end}
  .sx-filters .sx-grow{grid-column:1/-1}
  .sx-datefield .sx-input,.sx-filters>select,.sx-filters>input{width:100%;min-width:0}
  .sx-filters>*{min-width:0}
  .sx-modal-actions .sx-btn{min-height:2.75rem}
}

.sx-chatcard .sx-status{text-transform:capitalize;font-weight:600;color:var(--sx-ink)}